Return

<p id="isPasted" style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We want you to love your Nuffinz and believe that you shouldn&apos;t buy things you don&apos;t need or won&apos;t use. That&apos;s why we offer a return policy of up to 100 days after purchase. Items must be returned in their original condition. This means that returned items must not be worn, altered or damaged and must contain all original packaging and labels.

Return Policy

<p id="isPasted" style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We cannot automatically exchange one item for another, so a direct exchange is unfortunately not possible. However, in the online shop you can see if the item is still available in the right size or colour. You can then simply order it again. Simply send the other item back to us.<span style="color: rgba(18, 18, 18, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">After receiving your return, we will refund the purchase price within approx. 10 days.&#xA0;<hr><span style="color: rgba(18, 18, 18, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">You can find more information about returns here:&#xA0;<a href="https://nuffinz.gorgias.help/de-DE/wie-kann-ich-eine-rucksendung-vornehmen-190719">Return&#xA0;</a>

Exchange

I received a wrong item. What do I have to do?

<p id="isPasted" style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We are very sorry that you received an incorrect article from us!<p style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please send us a photo of the incorrectly received item to <a href="mailto:hello@nuffinz.com">hello@nuffinz.com</a> . We will then send you the right item if it is available. You can simply use our <a href="https://nuffinz.com/pages/contact" rel="noopener noreferrer" target="_blank">contact form</a>.&#xA0;<p style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You can return the wrong item to us free of charge. You can also find more information about returns on the following page: <a href="https://nuffinz.gorgias.help/de-DE/wie-kann-ich-eine-rucksendung-vornehmen-190719">Returns</a><hr><p style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You will receive a reply from one of our customer service representatives shortly (usually within 24 hours).

Incorrect article received

I have received a damaged item. What do I have to do?

<p id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Inter, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgba(18, 18, 18, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">First of all, we apologize for the inconvenience.&#xA0;<p style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have received a defective product from us, please send a message to <a data-fr-linked="true" href="mailto:hello@nuffinz.com" id="isPasted">hello@nuffinz.com</a> via our <a href="https://nuffinz.com/pages/contact" rel="noopener noreferrer" target="_blank">contact form</a> and preferably include a photo of the defect or damage. We will do our best to solve the problem as soon as possible.&#xA0;<hr><p style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">You will receive a reply from one of our customer service representatives shortly (usually within 24 hours).

Damaged item received

<span id="isPasted" style="color: rgba(18, 18, 18, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">For all returns of orders that are subject to special offers (e.g. 2+1: Buy 2 &amp; Get 1 Free, 50% discount on the second item, Free item for amount X or more), the benefits of the special offer will be lost if the order does not meet the requirements of the special offer after the return.&#xA0;

Exchange & Return

Return

Return Policy

Exchange

Incorrect article received

Damaged item received

Special offers