FAQs

We want you to love your Nuffinz and believe that you shouldn't buy things you don't need or won't use. That's why we offer a return policy of up to 100 days after purchase. Items must be returned in their original condition. This means that returned items must not be worn, altered or damaged and must contain all original packaging and labels.

We can not automatically offset one item with another, so unfortunately a direct exchange is not possible. But in the online store you can see if the item is still available in the matching size or color. In this case you can simply order it again. Simply send the other item back to us.

If you have received a faulty product from us, please contact us via the contact form below - preferably with a photo of the fault or damage. Then we will look for a practical solution.

Otherwise, we ask you to return the product(s) - and here's how:

Please print out the return form, fill it out completely and include it with your package.

German
English
French
Italian
Dutch

Then follow the steps described below according to your country.

Please keep the shipping receipt, this will serve as proof of return in case your package gets lost on the way to us.

AUSTRIA

Please send the package freight collect by Austrian Post to: Paketfach MH direkt 1, Nuffinz, A - 6965 Wolfurt.

SWITZERLAND & LIECHTENSTEIN

Please send your package to the following address: Nuffinz MH Direkt, P.O. Box 5602, LI-9489 Schaan Log as GAS (business reply = free of charge)

BELGIUM, CROATIA, DENMARK, FINLAND, FRANCE, GERMANY, HUNGARY, IRELAND, ITALY, LUXEMBOURG, NETHERLANDS, PORTUGAL, SLOVAKIA, SPAIN, SWEDEN, CZECH REPUBLIC

1. Use the following links to create your personal return label:

Belgium
Croatia
Czech Republic
Germany
Denmark
Finland
France
Hungary
Ireland
Italy
Luxembourg
Netherlands
Portugal
Sweden
Slovakia
Spain

Enter your data in the online form and shortly after you will receive an email with your return label. In the "Order number" field, please enter your customer or order number (you can find it on the order confirmation). Print the label and stick it on the package (preferably in the original packaging to avoid transport damage). Please use our free option and do not return your product on your own!

If you are from another country, please contact us and we will find an individual solution.

2. Return your package with the return label (this is the only way to return the product for free) and keep the deposit slip in a safe place. This will serve as proof of return in case your package gets lost on the way to us.

Your package goes to:
nuffinz
c/o MH Direkt
Bleicheweg 158
88131 Lindau - Deutschland

Upon receipt of your return, we will refund the purchase price within approximately 10 days.

You can find more information on this topic in our General Terms and Conditions (GTC).

If you have any other question, please feel free to contact us via our contact form . 

We want you to love your Nuffinz and believe that you shouldn't buy things you don't need or won't use. That's why we offer a return policy of up to 100 days after purchase. Items must be returned in their original condition. This means that returned items must not be worn, altered or damaged and must contain all original packaging and labels.

We cannot automatically exchange one item for another, so a direct exchange is unfortunately not possible. However, in the online shop you can see if the item is still available in the right size or colour. You can then simply order it again. Simply send the other item back to us.

After receiving your return, we will refund the purchase price within approx. 10 days. 

You can find more information about returns here: Return 

We are very sorry that you received an incorrect article from us!

Please send us a photo of the incorrectly received item to [email protected] . We will then send you the right item if it is available. You can simply use our contact form. 

You can return the wrong item to us free of charge. You can also find more information about returns on the following page: Returns

You will receive a reply from one of our customer service representatives shortly (usually within 24 hours).

First of all, we apologize for the inconvenience. 

If you have received a defective product from us, please send a message to [email protected] via our contact form and preferably include a photo of the defect or damage. We will do our best to solve the problem as soon as possible. 

You will receive a reply from one of our customer service representatives shortly (usually within 24 hours).

For all returns of orders that are subject to special offers (e.g. 2+1: Buy 2 & Get 1 Free, 50% discount on the second item, Free item for amount X or more), the benefits of the special offer will be lost if the order does not meet the requirements of the special offer after the return. 

We will ship your Nuffinz any business day and you will receive an email with a tracking number so you can track your shipment.

* We offer free shipping for orders over 120€.

** If you are from another country, please contact us and we will find an individual solution.

*** For nearby Switzerland and Liechtenstein, we use the Liechtenstein Postal Service. For this reason, Swiss VAT and customs duties are already included in our prices. NO additional taxes will be charged to these customers.

We offer free shipping for orders over 120€.

For nearby Switzerland and Liechtenstein, we use the Liechtenstein postal service. For this reason, Swiss VAT and customs duties are included in our prices. Our customers are NOT charged any additional taxes.

International customers are solely responsible for paying all customs duties, import taxes and brokerage fees. These additional fees are not included in the shipping cost and we are unable to estimate the amount for a specific order or item. Please note that all orders are shipped from Austria.

Duties, charges and taxes can vary greatly. Please check with your local customs office for further details before placing an order.

Customs information for shipping to Switzerland/Liechtenstein

We try to ship your items to you the next business day if possible, but sometimes orders can take a little longer (1-3 business days). Once your items have shipped, you will receive an email containing a tracking number.

We use GLS or Austrian Post for all our shipments in the EU. For Switzerland/Liechtenstein we use Liechtenstein Post. For Italy BRT. For international shipments we use DHL, Fedex or UPS.

Yes, we try to ship all over the world! If you can't find your country in the selection at checkout, please contact us. We will work it out somehow.

Not only in the materials of our products and the production conditions, but also in the packaging and shipping, sustainability is our top priority. The products are packed in a biodegradable d2w bag for protection and shipping is done in a cardboard box.

For more information on manufacturing & sustainability, check out our blog: Sustainability at Nuffinz

Our website is SSL encrypted, which ensures that all data transferred between the web server and browsers remains private. In addition, all credit card payments are processed through the global payment provider Stripe. 

We also accept payments via PayPal, Apple Pay, Google Pay or Amazon Pay as well as direct payment and later payment on account via our partner Klarna.

No, you just need to enter your contact and shipping information during the checkout process.

Your entire order will be shipped as soon as all items are available, because shipping only one package has less impact on our environment.

Please check our website to see when each item is available. If any of the products are still on pre-order, the order cannot be shipped.

The label "Pre-Order" indicates that you have ordered an item that is currently on pre-order. The estimated delivery date of a pre-order item can also be found on the page of the respective product.

Please note that in a few exceptional cases there may be delays in receiving the goods. We do our best to avoid this, but if this is the case, you will also find the new delivery date on the product page.

We will also inform you by email about any changes.

If the order is not yet packed, you are welcome to contact us and tell us the change. We will then try to implement this. 

Unfortunately, we can not guarantee that the change can be made. Just contact us via the following contact form or write your message to [email protected] .

You will receive an answer from one of our customer service representatives shortly (usually within 24 hours).

You received a defective or damaged item? 

First of all, we apologize for the inconvenience. 

If you have received a defective product from us, please write via our contact form or send a message to [email protected] and preferably include a photo of the defect or damage. We will do our best to solve the problem as soon as possible.  

You will receive a reply from one of our customer service representatives shortly (usually within 24 hours).

We accept all major cards, including Visa, Mastercard and Amex. You can also pay with PayPal, Apple Pay, Google Pay or Amazon Pay if you wish. With Klarna we also offer direct payment and later payment with invoice. We also offer Bancontact and Ideal payments.

Upon receipt of your return, we will refund the purchase price within approximately 10 days.

#FREEYOURBALLS is our credo - our personal "Hakuna Matata". 

It embodies the courage it takes to be non-conformist and true to yourself. The courage to follow your heart. To turn off your head and just feel. To free yourself from constraints, let go, throw yourself into incredibly cozy clothes and enjoy the moment. 

You can find more information about us on the following page:  This is Nuffinz!

We are at home in the beautiful Vorarlberg in the west of Austria. More precisely, in the provincial capital of Bregenz on Lake Constance. 

Here the idea for the first Nuffinz shorts took shape and since then all Nuffinz products do. This is where our design and development department, the shipping department and where these lines were typed. 

ou can find more information about us on the following page: This is Nuffinz!

The parts of Nuffinz should be washed at a maximum of 40 ° degrees, preferably inside out and in a laundry bag with similar colors. 

Please do not put in the dryer afterwards, but simply let them air dry and pull them into shape.

All Nuffinz pieces are made from organic cotton and sustainable materials. 

This saves up to 2,000 liters of water per pair of shorts, reduces CO2 emissions and ensures that your Nuffinz are completely free of pesticides, fertilizers, insecticides and other artificial shit. 

For more information on manufacturing & sustainability, check out our blog:  Sustainability at Nuffinz

In Turkey. Our partner Egedeniz is one of the most ethically progressive textile companies in the world, attaches great importance to guidelines for the protection and welfare of employees and is located in western Turkey. 

The SAC Higgs Index certified company also grows its own GOTS certified organic cotton. We use Egedeniz to produce the majority of our apparel. 

For more information on manufacturing & sustainability, check out our blog: Sustainability at Nuffinz

Please check out our size finder on the product pages.