ReturnUpdated a year ago

We want you to love your Nuffinz and believe that you shouldn't buy things you don't need or won't use. That's why we offer a return policy of up to 100 days after purchase. Items must be returned in their original condition. This means that returned items must not be worn, altered or damaged and must contain all original packaging and labels.

We can not automatically offset one item with another, so unfortunately a direct exchange is not possible. But in the online store you can see if the item is still available in the matching size or color. In this case you can simply order it again. Simply send the other item back to us.

If you have received a faulty product from us, please contact us via the contact form below - preferably with a photo of the fault or damage. Then we will look for a practical solution.

Otherwise, we ask you to return the product(s) - and here's how:

Please print out the return form, fill it out completely and include it with your package.

German
English
French
Italian
Dutch

Then follow the steps described below according to your country.

Please keep the shipping receipt, this will serve as proof of return in case your package gets lost on the way to us.

AUSTRIA

Please send the package freight collect by Austrian Post to: Paketfach MH direkt 1, Nuffinz, A - 6965 Wolfurt.

SWITZERLAND & LIECHTENSTEIN

Please send your package to the following address: Nuffinz MH Direkt, P.O. Box 5602, LI-9489 Schaan Log as GAS (business reply = free of charge)

BELGIUM, CROATIA, DENMARK, FINLAND, FRANCE, GERMANY, HUNGARY, IRELAND, ITALY, LUXEMBOURG, NETHERLANDS, PORTUGAL, SLOVAKIA, SPAIN, SWEDEN, CZECH REPUBLIC

1. Use the following links to create your personal return label:

Belgium
Croatia
Czech Republic
Germany
Denmark
Finland
France
Hungary
Ireland
Italy
Luxembourg
Netherlands
Portugal
Sweden
Slovakia
Spain

Enter your data in the online form and shortly after you will receive an email with your return label. In the "Order number" field, please enter your customer or order number (you can find it on the order confirmation). Print the label and stick it on the package (preferably in the original packaging to avoid transport damage). Please use our free option and do not return your product on your own!

If you are from another country, please contact us and we will find an individual solution.

2. Return your package with the return label (this is the only way to return the product for free) and keep the deposit slip in a safe place. This will serve as proof of return in case your package gets lost on the way to us.

Your package goes to:
nuffinz
c/o MH Direkt
Bleicheweg 158
88131 Lindau - Deutschland

Upon receipt of your return, we will refund the purchase price within approximately 10 days.

You can find more information on this topic in our General Terms and Conditions (GTC).

If you have any other question, please feel free to contact us via our contact form .